Your connection drops mid-round in a crash game: what happens to the bet

A dropped connection does not pause a crash round. The round is settled on the provider's server, and the game rules decide what happens to a bet that is still open when your phone goes offline. For Spribe's Aviator those rules exist in two versions, so the clause in your own game matters.

Who settles the round when your network fails?

Spribe describes Aviator as a multiplayer game with a rising multiplier curve that can crash at any time. The player must cash out before the plane flies away. The steps of a normal round are set out in how Aviator-style crash games work, round by round.

The curve on your screen is only a picture of what the server is doing. When your signal drops, the server keeps running the round for every player in it. The crash point arrives whether or not your app can see it.

What the drop changes is whether your Cash Out press reaches the server in time. A tap made while the app is reconnecting may arrive after the round has ended.

What Spribe's Aviator rules say about a lost connection

Spribe's English rules text for Aviator has a section headed Other. It carries two versions of the disconnection clause. The text does not say which operators use which version.

• Version one: if the internet connection is interrupted while a bet is active, the game cashes the bet out at the current multiplier and adds the win to your balance.
• Version two: if the connection is interrupted while a bet is active, the bet is lost, unless the cash-out or the maximum win amount had already been reached.

The same section adds three related rules. An unfinished game is cashed out automatically, and a win that reaches the maximum win amount is cashed out automatically. A malfunction of the gaming hardware or software voids all affected bets and payouts, and the affected bets are refunded.

Regulation 45(1) of the Gambling Control (Conduct of Gambling Operations) Regulations, 2026 (L.N. 112) requires an online operator to display the game rules clearly before a player places a wager. Open Game Rules from the game menu and read the Other section before your first bet. Note which of the two clauses it shows.

Situations and what the rules text says

Does auto cash-out still work if your phone loses signal?

Auto Cash Out is switched on from the Auto tab of the bet panel. Once it is active, the rules say the bet is cashed out automatically when it reaches the multiplier you entered. If the round crashes exactly at that multiplier, the round counts as a loss.

The rules text has no separate line for a target that is reached while you are offline. Version two only says the bet survives if the cash-out has been reached, without saying whether an automatic target counts. If this matters to you, ask the operator's customer care in writing before you play and keep the reply.

An automatic target changes the moment you leave a round, not the return over many rounds. The arithmetic for each target is in auto cash-out and the expected value of each target.

What evidence should you keep after a disconnection?

The operator holds the server record of your bet. Regulation 88(1) of L.N. 112 requires a licensee to keep accurate records of tickets accepted and settled, financial transactions, player accounts, and complaints lodged and disputes resolved. Your own notes let you ask for the right record.

1. Before you play, take a screenshot of the Other section of Game Rules, with any version number the rules screen shows.
2. When the drop happens, write down the date, the time and any message on screen. The Aviator client shows a message saying you have been disconnected and asking you to check the connection and refresh.
3. After you reconnect, open My Bets History from the game menu. Screenshot the bet amount, the cash-out multiplier if there was one, and the result of that round.
4. Write down your balance before and after the round. Keep the confirmation SMS for any deposit made in that session.
5. Check the round itself from the My Bets tab, where the rules place a fairness icon beside each result. The steps are in how to verify a provably fair crash round.

The complaint route in Kenya

Start with the operator, then the regulator, then the Tribunal. Each step rests on its own rule.

1. Customer care. Section 68(8) of the Gambling Control Act, 2025 requires an online operator to keep a customer care centre within Kenya. Under L.N. 112 r.9(2), the centre exists to resolve complaints before they reach the Authority and to report matters raised by the public to the Authority within two days.
2. Escalation. L.N. 112 r.9(2)(e) sends a matter to the Authority when it is still unresolved after 72 hours, or when the complainant asks in writing for escalation. Make the request in writing and keep a copy.
3. The regulator. Section 10(m) of the Act gives the Gambling Regulatory Authority the function of receiving and determining complaints from the public. Its complaints page offers a form that can be delivered to its offices at ACK Garden Annex, 7th floor, Nairobi, and its website shows a toll-free line, 0800-723-770.
4. The Tribunal. Section 80 lets a party to an online gambling dispute appeal to the Gambling Appeals Tribunal within 14 days of the dispute. Regulation 18 of the Gambling Appeals Tribunal Regulations, 2026 (L.N. 115) says the Tribunal has no jurisdiction until the Authority's own mechanisms have heard and determined the complaint.

The complaints page still carries the name of the former Betting Control and Licensing Board. Ask the toll-free line which contact details are current before you send documents.

Two more rules help when a payout is in question. L.N. 112 r.23(2) bars an operator from altering the terms of a bet after accepting it. Section 70(1) of the Act requires monetary winnings from online gambling to be credited to the player's account within two days.

This route works only with a licensed operator. Check the operator first with the guide to crash game licences and the age rule in Kenya.

What this does not cover

The clauses above are Spribe's text for Aviator. Other crash games come from other providers, and each one sets its own disconnection rule in its own rules screen. The wider family of games is covered under how crash games work.

This page explains rules; it is not legal advice on a particular dispute. The Regulations are cited as gazetted on 30 June 2026.