Contact
There is no published way to reach this site yet. That is a plain fact of the demonstration build, and this page says so rather than giving an address that nobody reads.
Updated
The honest position
The publisher's legal entity and its contact channel have not been published. Until they are, Crash Games Kenya has no e-mail address, form or phone number, and no reply time can be given. When a channel exists, it will be listed on this page first, together with the hours in which messages are read.
What a message to this site can help with
Once a channel is open, it is the place to report a wrong figure, a section number that does not match the law, a calculation that does not add up, a source that has changed since the page was checked, or an explanation that left you more confused than before. Reported errors are fixed and logged on the corrections page.
This site cannot look into your account, chase a withdrawal, reverse a bet, tell you which operator to use or say what the next round will do. Nobody can do the last of these, and anyone who offers to should be treated as a scammer; see why predictor apps are scams.
If your question is about one of these, go here
| Your question | The right place | The rule behind it |
|---|---|---|
| A bet, deposit, withdrawal or account | The operator's customer care centre, which an online operator must keep in Kenya | s.68(8) of the Act |
| Winnings that have not arrived | The operator first: monetary online winnings must be credited to your account within two days | s.70(1) of the Act |
| A complaint the operator has not settled | The Authority: complaints unresolved after 72 hours, or where you ask in writing, must be referred to it | L.N. 112 r.9(2)(e) |
| Gambling harm, yours or someone close to you | The regulator's toll-free line, 0800-723-770, as shown on its website | Regulator's website, footer |
| Shutting yourself out of every licensee | An application to the Authority on Form 1, with a copy of your national ID or passport | L.N. 112 r.70 |
| Whether an operator holds a licence | The Authority's list of licensed gaming companies at gra.go.ke/licensed-operators/ | List for the Trading Period 2025/26 |
| Personal data an operator holds about you | The operator, then the Data Commissioner if it does not deal with your request | Data Protection Act, 2019, s.26 and s.56 |
| A mistake on this site | The corrections page | This site's corrections policy |
The regulator's office
The Gambling Regulatory Authority's contact page gives its office as ACK Garden Annex, 7th floor, Bishop Road and 1st Ngong Avenue, Nairobi, open Monday to Friday from 8am to 5pm. Its Online Services page lists +254-111021400 and +254-111021407 as help numbers.
A note for operators and agencies
No paid placement, sponsored review or link is on offer, and requests to be featured or listed will not be taken up. If a page states a fact about your business that the Authority's published list contradicts, that is an error, and it will be handled like any other correction once a channel is open.